Web Call-Back for the Airline & Cruise Industry

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Product Summary Paramount to the highly competitive airline and cruise industries is the ability to cost-effectively provide high service to its customers while keeping the reservations lines full. In addition, maximizing the productivity of Reservations Agents and Specialists in critical to achieving profits. PhoneClicksTM is the ideal application to help accomplish both of those objectives. Considering that most Web site visitors will not purchase via the Internet until there is more human interaction, and, online airline reservations systems can be confusing to those not familliar with available options and limitations; the PhoneClicksTM service can be instrumental in maximizing revenues and customer satisfaction, while increasing productivity by minimizing reservations changes necessary due to user inexperience. How It Works for Airline & Cruise Reservations A PhoneClicksTM callback button or link may be embedded in a web page or an email, prompting a viewer to "click for a reservation." A form will then open asking the consumer to enter their phone number and click "Call Now". The customer would then be redirected to any specified web page to continue browsing. The PhoneClicksTM system will launch phone calls to both the customer, and the airline's reservations phone number. Automatically connected, the Reservations Agent or Specialist can then service the customer, while the customer continues browsing through the Web site, all within 10 seconds of clicking the "Call Now" button. PhoneClicksTM is Better than a Toll-Free Number! PhoneClicksTM web callback technology holds several advantages over toll-free numbers. PhoneClicks is like "a toll-free number on steroids". Following are some comparisons of the two: Toll-free numbers work only in the USA. Customers outside the USA will hesitate before personally paying for an expensive international call. For international business, PhoneClicksTM is critical! A typical toll-free number routes a caller to the main company switchboard, or worse, into an interactive voice response (IVR) system. By contrast, PhoneClicks callback buttons can (although do not need to) be established for every department or sales representative in a corporation. Using toll-free numbers, this type of customized routing could be very difficult and expensive. PhoneClicksTM web callback offers customers a simple way to do more than browse available flight options. It offers an easy way to do business. Impulse buyers are more likely to click on a "call" button than dial a toll-free number. If money is spent advertising the web site, it makes sense to prompt the visitors to call - before they leave the site without making a reservation, and wind up traveling with a competitor! PhoneClicksTM can be set up on any web site, email, banner ad, or pop-up in less than five minutes, with simple cut & paste code. There is no special equipment needed, either by you or your customer, as long as you each have a telephone with active service. Contact PhoneClicks at (561) 738-2206 for more information, or visit us on the web at http://www.phoneclicks.com